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About 503 Additional Self Storage
LOCALLY OWNED & OPERATED We are a locally owned & operated storage facility with a reputation of outstanding quality & customer service. Our company mission is to serve our Customers and the Vancouver Community with the utmost respect and dedication - as we've done for the last decade. We achieve this by combining exceptional value with personalized & friendly service while being deeply involved in the Vancouver community. We have consistently been ranked #1 in the storage industry because we understand the essential needs of our customers: SECURITY CUSTOMER SERVICE CLEANLINESS PRICE PEACE OF MIND WE OFFER: * Individual Alarmed Units * Computerized Security Gate * Flood Lights & Motion Sensors * On-Site Managers * All Units On Ground Floor * On-line Reservations & Payments * U-Haul Truck & Trailer Rentals * Friendly Assistence & Moving Help * Neighborhood Advice & Recommendations Please feel free to contact us We'd be happy to give you a tour of our facility or answer any questions. Monica & Keith Managers
Unit Sizes and Pricing
Features
- Truck rental available
- Fenced and lighted
- Video cameras on site
- Electronic gate access
Customer Reviews 79
Candy
Great place - love the service.
Julie
Great service, easy access, lots of space, I am happy with my storage
Gregg Meisner
Close to home for convenience. About the most competitive price.
Jeff Lewis
I am still moving in but all seems good.
John
Tony was kind and answered all my questions
Cindy Rogers
Tony was very friendly and helpful. He held a unit for me a few days longer then expected.
Jenny Stricker
Top notch customer service and great Prices . Very pleased in all aspects. Definitely an A*. Very refreshing place to do business with !! Thank you 503 Additional Self Storage
Eric
The rental process was easy. I received a followup call to make sure I knew where my storage unit was located on the property and to make my move as easy as possible. This was a first from any other storage property I had used in other cities.
Amberlyn
Everything went pretty well. Got a discount. Unit has a small door so hard for large items. Is also in a back dark corner so a bit hard to see but works okay. Not climate controlled but doesn't advertise is. Also has extra charges for required insurance and one time office fee so be prepared. Guy was nice. Speaks very fast to get it done but that was okay. Process was pretty easy. Overall a straightforward storage.
D.D.
I needed a small unit to store our college student's dorm stuff while she transitioned to her next adventure. The price definitely sold me on it. It's perfect! Thanks Jason!
Eric
I've just rented the unit and so far the place seems great. The unit looks clean, dry and secure and the staff made the rental process pretty painless.
Tamara Scott
Nice clean place; very friendly agents and managers.
Jennifer
Nice front desk people who helped me check in quickly and easily. Unit is clean, well-lit, easy to access and safe. I would rent storage here again without hesitation.
Joseph
Service person was friendly, detail-oriented and efficient. Space is clean. Service person blessed not hurried. And gave additional information I may not have thought of. Thank you so much.
Robert
Customer service was great, price is competetive ..Overall good place
brandy
Very clean and friendly, the unit was available that we needed.
Danielle
The people were great and answered all my questions. The place is super clean and has a great security system. Will definitely be using them in the future for all my storage needs.
Archael
Everything I was looking for. Clean unit. Good layout. Helpful staff. Simple pricing
lynette
Made my reservation, got in the next day. Glad I reserved it because they had no more 10x20 available for people calling in that day!
Alec
Great place for storage, best prices, good security, and friendly staff.
Alexander
Friendly staff, very helpful, and made the move incredibly easy!
Jodi
Andrew was most accommodating to our needs even when we got lost trying to find 503 Additional Storage! In fact, I was coming online to request information on movers because I am certain our needs will be met once again!
Patti
Moving is such a stressful time, but 503 made securing a storage unit super easy. Conveniently located, check in was a breeze, with a 10% military discount. Highly recommended!
alex
Manager Keith was very nice and extremely helpful.
Matt
Matt
Awesome place , manager was super friend. Moving was stressful so it was refreshing to having such nice easy friendly service. Overall a great experience
Jane
excellent
Jennifer
Wonderful customer service. Took the time to be detailed in explaining every step of the sign up process and location of the unit. He was very upbeat and eager to answer the questions I had. Unit has convenient access, but doesn't lack in security, either. No unexpected additional fees added, either. I walked in and paid the exact amount that it quoted me online.
Jennifer
Got me set up and moved into my unit in very little time. No added hidden fees, was very helpful and gave me suggestions as well as answered all my questions. Definitely earned my loyalty as a customer.
shireela
Convenient , friendly , very clean , helpful , and quick .
shireela
Everyone has been eager and willing to find me a solution for a challenge I was faced with that could have made my move of items into storage very difficult . They staff was very friendly and helpful ! I am more than satisfied that I choose to rent at this facility !
PATRICK
This was a great experience, no issues at all.
Jessica
Great customer service! Answered all my questions and took me to see the unit I would be using to make sure it's what I wanted and so I knew where it would be. Reasonable pricing as well
Hilary Thompson
They had the exact size I needed immediatly. Helpful efficient staff. Privately owned small business. They helped ease the stress moving.
Satinee
Everyone is very helpful! I felt very good about leaving my items at the facility.
Victoria
Thank you for your help! I've had no issues and place it pretty kept up.
Patrick
Good location. Manager was really helpful. Discount was applied for move in
David L
Great
Kenneth
Amanda
Great Pricing & Security , Wonderful Customer Service
Meaghan
It was great. The gentleman called me when he received my reservation, he showed me around and I got my unit. The only thing I don't love is the price. I got a very small unit and the monthly payment isn't as small as I think it should be considering the size of the unit.
削
It's a decent storage unit. It took longer than necessary for the paperwork to get processed. By the time I was done my friends had half unloaded the moving truck. I guess I shouldn't complain too much. Lol. Easy access, cheaper than Portland units, area feels very secure with gate and alarm system.
Darcy
Got a great unit for a good price. The staff was helpful and made me feel as if my stuff is very safe.
Monique
Well it is my first day at this storage unit, the only thing i could fault them for is I can only enter their driveway from one side of the street. Other then that it is a decent place to store ones belongings!
Carol
very helpful
Sheri
Monica was very helpful and accomedating. She was very helpful and kind
Nikki
Security is great and staff is nice
Alexis
Great people easy move in and would do it again!
Dennis
Very accessible location.
shay
Love it! Customer service is always amazingly friendly and fast! Definitely recommend.
G Cruz
I've been with 503 Additional Self Storage for over a year now and I am so pleased with everything from customer service to the great facility. Monica and Keith are the best! Thank you for all you do 503, keep up the great work!
James Imai
Very friendly, polite & helpful staff and a clean & secure storage facility
Breona Powell
Laura
Great experience! People were very friendly and helpful on the phone and in person!
Thomas
Mary
My expierence was great but the unit smelled. Other than that it was was a good place. The manager was exceptional.
Diane J
I would and do recommend this facility to anyone who needs storage. Friendly efficient service and overall good experience. Keep up the good work!
nancy taketa
The price is fair, customer service is excellent, paperwork does not take long, units are very clean, and its very secure. I would recommend additional storage to my friends and family.
Shane
Jeff
I am really happy with my experience at 503 Additional Storage. The husband/wife team that run this place are fantastic and attentive and gave me the best storage experience I've had. I highly recommend this facility!
Katrina Amaro
I have rented a storage unit twice from Additional Self Storage 503 and both times were pleasant. I was not sure which size I needed and so Monica saved two units for me until I could come choose which one best fit my needs. :-)
Lori
I called to check on pricing
Steve
Excellent
Sharon Chiado
Monica, the manager, was very friendly and helpful. she was very efficient. 503 Additional Self Storage was the best price and the half price incentive was big plus. We like the double door to access items at the back of our storage unit. It is very well lit.
Brack
Michael
just moved it seems like its very well taken care of ; my first unit ever
Ken
Good facility at a good price.
Tony
I have stored at many places & this was by far the best! Keith is very professional & even jumped my car for me. Highly recommended.
Kristen
Monica was awesome Excellent customer service.
Joseph
Hannah
Awesome! Everyone was so nice and helpful!
Debi
We had an emergency situation come up. We live on the OR coast & my parents needed help clearing their house because of a water leak. Monica was exceptional.
James
The unit was OK -- nothing bad, nothing great. Sooo.. why the bad review?? I forgot my password to my online account (I wanted to pay online) and there is NO 'reset your password' option. Sooo... I had to call their office (twice) to get a new password. I recommended that they contact whoever runs their webpage and add the usual 'reset your password' option to their webpage and the guy working the counter flat out refused to do that. I told him that I was his customer and that I was trying to give them money.. and that their website was making it HARDER for me to do so. He seemed annoyed and said that they don't do that for security reasons because it's the same code used at the security gate. I told him that those shouldn't be tied together... (one password for the pay site, one password for the security gate) and that they could be easily fixed/changed if they talked to their website company. He refused. Mostly.. it was his attitude that just plain sucked. Here I was.. a customer.. a person who gives them money.. and he was just rude and seemed annoyed that I was offering a suggestion. ALSO... WTF is with the "give us two week notice" before moving out?? Oh.. I know.. it's a SCAM to get more money out of you. So, because I didn't give two week notice before moving out... they charge me for an additional two weeks, even though I've packed up my stuff and the space is empty. {You think they'll leave that space empty or rent it out over the next two weeks?? Huh? Right.} Sooo.. it's a scam to get another two weeks of charges out of me. Sooo.. yeah.. I just can't recommend this storage place to anyone. Poor customer service and overcharges. I'm sure they stay in business because they have a ton of one-time customers. I know I'll never go there again.. and hence this lousy review. I hope you never use them either.
Jeff
Both managers have friendly customer service and have been very helpful. They have a very hand-on approach that made me feel taken care of and secure. A great local option!
Ginny
Staff were helpful and friendly. They got me in quickly after my house fire.
Lori
Awesome!
Lauren
Jeff
Pat is the lady who helped us out today. She was extremely helpful and friendly. You have a great employee. I hope she is compensated accordingly. Thank you
Bonnie Bunting
First of all, Keith was very nice and I thought I had hit a home run by choosing this storage facility. It was raining that day, and also on moving day, so I did not go to see the unit Keith had chosen for me, but I trusted him because he seemed like a smart business man who wanted me to have a good experience. Being a woman I needed to hire men to assist, and I had told Keith that I have a 9' church pew and two big couches and other things. In spite of my communication, I now feel Keith either didn't listen to me or didn't care. When I and my moving men arrived and saw the unit, I was quite worried and upset. Keith gave me a unit that is inside a hallway way in the far back corner like a "rabbit hole"! I had no recourse but to risk damaging my things to get everything in there because I had already paid for my movers and my truck and no one in the office, no more time to adjust. After alot of trial and error, we found a way to get it in there, but it took alot longer to problem solve and they did have to "force" my couch in, and I couldn't see if it is damaged. Another thing I did not realize, is that this area smells really bad...like it may be next to a dump or landfill? I love to give good reviews when businesses do right by me, but I now feel upset and disappointed that Keith was only worried about renting out a hard to rent unit instead of caring about me his customer. In hindsight, I feel it was foolish of me to trust him.